Returns Policy

Returns: Items can be returned provided they are in original and unused condition.. If you would like to return all or part of an order, please contact us within 14 days of receipt ( or 01495 211400). Please do not send returns without first contacting us.

Refunds: Once your return is received and inspected, we email to notify you to confirm the status of the refund. Refunds will automatically be applied to your credit card or original method of payment.

Late or missing refunds: Refunds can take a few days to reach your account, but if you have any concerns that a refund hasn't been received, please contact us ( or 01495 211400).

Exchanges (if applicable): We will gladly replace items if they are defective. If you need to exchange it for the same item, please contact us ( or 01495 211400).

Our returns address is: Radical Materials Ltd (T/A SteriType), Unit 10, Rassau Industrial Estate, Ebbw Vale, Gwent, NP23 5SD, United Kingdom.

Please note that all shipping costs are non-refundable, unless the items supplied are defective or have been specified incorrectly by us.